Behemotcrtastvari.com (hereinafter: we) collects a minimum amount of information about you in order to provide quality service. We are committed to protect all information we collect and store about you, and the following text explains how, for what purposes, and on what basis we collect this information. Users of our site accept that the information about them is used in accordance with following privacy policy.
As a legal basis governing data protection and conditions for the processing of your personal data, we apply the Law on Personal Data Protection (“Official Gazette of RS”, No. 87/2018).

We are only responsible for the privacy of behemotcrtastvari.com. External links on the site may lead to sites that we do not edit, and therefore have no control over the policies of those sites. All information we collect is obtained directly from you, without the participation of a third party, and we treat it as strictly confidential. We comply with the data confidentiality law and analyze your data only in the following cases:

-We process your data when concluding and fulfilling a contract with you;
– To fulfill certain legal obligations (e.g. data we keep due to tax obligations);
– When we have a legitimate interest in the processing of your data that does not conflict with your interest (e.g. for sales analysis)
– When you have given us consent, and you have the right to withdraw that consent at any time (e.g. by subscribing to our newsletter).

Leaving your information is voluntary, except for those necessary to fulfill legal obligations.

During the purchase, we collect
– Name and surname;
– Telephone number;
– Address (city, street and number, postal code, apartment number and floor) In order to ensure that the products you buy are delivered to the correct address, we share your data (e.g. your name, delivery address, telephone) with the courier service we cooperate with.
– E-mail address – We need your email address to confirm your purchase and send you a purchase order.
– To secure the purchase, we collect transaction data

In case of complaint:
We collect data as name and surname, telephone number, e-mail address, and exclusively for the purpose of resolving complaints.

When creating a user account
The data necessary for account creating are:
– Name and surname;
– Email address;
– Password;
– Gender;
– Date and year of birth;
– Telephone number;
and additional information:
– City / place of residence;
– Street, number, floor and apartment number;
You can delete your profile at any time and thereby delete the information we have about you.

When subscribing to the newsletter
We need you to give us your email address. We use this information in order to maintain contact with customers and inform about the development of our business. In this case, too, users have the option to unsubscribe from the mailing list.

Google Analytics allows us to have insight into information such as how many people have visited our site, whether they have viewed the content via tablets, phones or desktops, whether the visitors are local or from some other places, and the like. To provide this information, Google Analytics collects the following information:
– access time
– operating system
– geolocation
– IP address
– previously visited page from our site

For details on the data protection collected by Google Analytics, visit the Google Analytics Data Protection Website.

In order to improve your user experience, our online store, behemotcrtastvari.com, uses cookies, i.e. small, harmless, text files that are stored on your device. The cookies sent to you are unique and can only be read by the web server in the domain that sent them to you. The data in the file is not linked to your personal data. If you do not want to accept that cookies are stored on your computer, it is necessary to disable cookies for this website in your internet browser. You can delete previously installed cookies from your internet browser. Disabling or deleting can also mean reducing the functionality of the website.

Cookie benefits:
– Your device remembers all the information you entered, so the next time you return to the site you will not have to enter it again.
– Customizes the content to your preferences, and you get information according to your profile.
– You will receive promotions and special promotions that suit your shopping habits

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.
Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. Your payment card information is not available to our system.

For all questions, requests or complaints regarding the application of this policy or for exercising your rights related to the protection of personal data, you can contact info@behemotcrtastvari.com