For all questions regarding product complaints, please contact us at info@behemotcrtastvari.com in order to receive an answer to your complaint as soon as possible. By accepting the shipment, you confirm that you have received the correct and undamaged product. Note: Due to the nature of the product, we receive complaints within 5 days of the product reception and only the damage occurred during the production process could be subject of complaint. Each order is packed individually, with full attention and precaution. The courier service is responsible for a damage caused during the transport. For clothing items, follow the size chart, replacement for another size is not possible. We accept justified complaints and depending on your requirements, we can replace the product or refund the money. In case of return of goods and refund to the customer, who has previously paid via one of the payment cards listed on the Behemotcrtastvari store, in a partial or in full amount, the refund is made exclusively via VISA, EC / MC and Maestro payment methods.

Prices of the Products are stated in US Dollars on the Website.
All payments made via online payment by payment card will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in US Dollars into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.

The Company is entitled to modify the price for the Products at any given time without notifying the Users. The Users are required to pay for the Products in advance, through PayPal or by payment cards. Users are required to follow the payment instructions stated in the Website.

Behemotcrtastvari uses the official postal service of Serbia (JP “Posta Srbije”) as the carrier. Shipping rates will vary depending on the size of the item and in your country.  We strive to keep our shipping rates as low as possible, and we offer greatly reduced shipping rates on multiple item orders. We do not refund for lost/unclaimed/undeliverable packages, but we will do our best to try and track them down for you.

INTERNATIONAL SHIPPING

The estimated delivery time is 7-14 days for Europe and 10-30 days Overseas, it represents the expected time of transfer and delivery. Delivery deadlines do not include the date of the postal item reception, Saturdays, Sundays, and days of public and religious holidays that are celebrated as non-working holidays in the Republic of Serbia and in the country of destination. Time of possible detaining of items at the customs is also not included in the deadline.

Shipping delays may occur due to Covid-19, international orders may take 2-4 weeks to arrive. Thank you for your patience. Stay healthy!

CUSTOMS AND IMPORT TAXES

We are not responsible for the collection or refund of any extra fees for customs or payment processes such as import taxes, IOF and administrative fees that may apply in a destination country. We are not responsible for delays due to customs.

SHIPPING IN SERBIA

Shipping is done via Post Express, though it’s “The next day” delivery option. All orders are processed and shipped up to two working days from the date when the order is placed, excluding weekends and public holidays.

Behemotcrtastvari.com (hereinafter: we) collects a minimum amount of information about you in order to provide quality service. We are committed to protect all information we collect and store about you, and the following text explains how, for what purposes, and on what basis we collect this information. Users of our site accept that the information about them is used in accordance with following privacy policy.
As a legal basis governing data protection and conditions for the processing of your personal data, we apply the Law on Personal Data Protection (“Official Gazette of RS”, No. 87/2018).

We are only responsible for the privacy of behemotcrtastvari.com. External links on the site may lead to sites that we do not edit, and therefore have no control over the policies of those sites. All information we collect is obtained directly from you, without the participation of a third party, and we treat it as strictly confidential. We comply with the data confidentiality law and analyze your data only in the following cases:

-We process your data when concluding and fulfilling a contract with you;
– To fulfill certain legal obligations (e.g. data we keep due to tax obligations);
– When we have a legitimate interest in the processing of your data that does not conflict with your interest (e.g. for sales analysis)
– When you have given us consent, and you have the right to withdraw that consent at any time (e.g. by subscribing to our newsletter).

Leaving your information is voluntary, except for those necessary to fulfill legal obligations.

TYPES OF PERSONAL DATA WE COLLECT

During the purchase, we collect
– Name and surname;
– Telephone number;
– Address (city, street and number, postal code, apartment number and floor) In order to ensure that the products you buy are delivered to the correct address, we share your data (e.g. your name, delivery address, telephone) with the courier service we cooperate with.
– E-mail address – We need your email address to confirm your purchase and send you a purchase order.
– To secure the purchase, we collect transaction data

In case of complaint:
We collect data as name and surname, telephone number, e-mail address, and exclusively for the purpose of resolving complaints.

When creating a user account
The data necessary for account creating are:
– Name and surname;
– Email address;
– Password;
– Gender;
– Date and year of birth;
– Telephone number;
and additional information:
– City / place of residence;
– Street, number, floor and apartment number;
You can delete your profile at any time and thereby delete the information we have about you.

When subscribing to the newsletter
We need you to give us your email address. We use this information in order to maintain contact with customers and inform about the development of our business. In this case, too, users have the option to unsubscribe from the mailing list.

GOOGLE ANALYTICS

Google Analytics allows us to have insight into information such as how many people have visited our site, whether they have viewed the content via tablets, phones or desktops, whether the visitors are local or from some other places, and the like. To provide this information, Google Analytics collects the following information:
– access time
– operating system
– geolocation
– IP address
– previously visited page from our site

For details on the data protection collected by Google Analytics, visit the Google Analytics Data Protection Website.

COOKIE POLICY

In order to improve your user experience, our online store, behemotcrtastvari.com, uses cookies, i.e. small, harmless, text files that are stored on your device. The cookies sent to you are unique and can only be read by the web server in the domain that sent them to you. The data in the file is not linked to your personal data. If you do not want to accept that cookies are stored on your computer, it is necessary to disable cookies for this website in your internet browser. You can delete previously installed cookies from your internet browser. Disabling or deleting can also mean reducing the functionality of the website.

Cookie benefits:
– Your device remembers all the information you entered, so the next time you return to the site you will not have to enter it again.
– Customizes the content to your preferences, and you get information according to your profile.
– You will receive promotions and special promotions that suit your shopping habits

PROTECTION OF CONFIDENTIAL TRANSACTION DATA

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.
Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank’s website. Your payment card information is not available to our system.

EXERCISE OF RIGHTS

For all questions, requests or complaints regarding the application of this policy or for exercising your rights related to the protection of personal data, you can contact info@behemotcrtastvari.com

DRAGANA RAIČEVIĆ PR BEOGRAD is not registered for VAT.